Terms of Use

Welcome to M K Ashirwad (“Company,” “we,” “our,” or “us”). By accessing or using our website https://mkashirwad.com/ (the “Website”) and purchasing our products, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before proceeding.

1. Eligibility

• You must be at least 18 years old to purchase from our Website.

• If you are under 18, you may use the Website only under the supervision of a parent/guardian.

• By placing an order, you confirm that the details provided (name, address, payment information) are accurate and complete.

2. Use of Website

• The Website is provided for browsing, ordering, and purchasing spices and related products.

• You agree not to misuse the Website for fraudulent transactions, harmful activities, or violation of applicable laws.

• Any unauthorized use may result in termination of your access.

3. Product Information

• We strive to provide accurate descriptions, images, and specifications of our spices. However, slight variations in color, aroma, or packaging may occur.

• All products are intended for culinary use only and must be stored as per the instructions provided.

• Customers are responsible for checking ingredient lists in case of allergies or sensitivities.

4. Pricing & Payments

• All prices are displayed in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.

• We reserve the right to revise prices without prior notice.

• Payment must be made through secure payment methods listed on our Website.

• Orders will be processed only after successful payment confirmation.

5. Shipping & Delivery

• Orders are shipped as per our Shipping Policy. Delivery timelines vary depending on location.

• We are not liable for delays caused by courier services, natural events, or factors beyond our control.

• Risk of loss/damage passes to you once the order is handed over to the courier.

6. Returns, Replacements & Refunds

• Due to the nature of food products, returns are generally not accepted unless the item is damaged, defective, or incorrect.

• Customers must raise a complaint within 48 hours of delivery, with proof (photo/video).

• Eligible returns or replacements will be processed as per our Return & Refund Policy.

• Cancellation requests are accepted only before the order is shipped.

7. Food Safety & Liability Disclaimer

• All our spices are sourced, processed, and packaged with care to ensure quality and hygiene.

• However, we do not guarantee suitability for every individual—customers with allergies or medical conditions must exercise caution before use.

• M K Ashirwad shall not be liable for any adverse reactions, misuse, or storage issues once the product is delivered.

8. Intellectual Property

• All content on the Website, including brand name, logos, product descriptions, packaging designs, images, and digital material, is the property of M K Ashirwad.

• Unauthorized reproduction, modification, or distribution of our intellectual property is prohibited.

9. User Accounts

• Users may create an account for faster checkout and order tracking.

• You are responsible for safeguarding your login credentials.

• Any activity conducted through your account will be deemed your responsibility.

10. Limitation of Liability

• While we strive to maintain accuracy and timely delivery, M K Ashirwad shall not be liable for:

  • Minor variations in product quality, color, or packaging.

  • Delays in delivery due to external factors.

  • Any indirect, incidental, or consequential damages arising from Website usage or product consumption.

11. Indemnification

You agree to indemnify and hold harmless M K Ashirwad, its employees, and partners against any claims, damages, or liabilities arising from:

• Misuse of our products,

• Violation of these Terms,

• Breach of applicable laws while using our Website.

12. Third-Party Links

• The Website may contain links to external websites for information or payment processing.

• We are not responsible for the content, privacy practices, or terms of those third-party sites.

13. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard customer information.

14. Termination of Use

• We may suspend or terminate your access to the Website if you breach these Terms or misuse our services.

• Certain obligations, such as liability disclaimers and intellectual property rights, will continue even after termination.

15. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.

• Any disputes shall fall under the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.

16. Amendments to Terms

• We may revise or update these Terms at any time without prior notice.

• Continued use of the Website implies acceptance of updated Terms.

17. Contact Us

For queries, concerns, or complaints, please contact us:

Email: info@mkashirwad.com
Phone: +91 84000 00348
Address: M K Ashirwad, Lucknow, Uttar Pradesh, India